HVAC & Air Conditioning FAQs | Delivery, Ordering & Support | Alpha Wholesale 

Alpha Wholesale provides HVAC contractors and businesses across the UK with reliable access to leading brands, expert support, and fast nationwide delivery. We supply a wide range of products including air conditioning systems, ventilation equipment, refrigerants, tools, pumps, and installation materials - all backed by a knowledgeable and responsive team.

We understand the fast-paced demands of the HVAC industry and work hard to make ordering simple & efficient. Whether you're managing a small installation or a large commercial project, our team is here to help with product advice, stock availability, logistics support, and competitive pricing.

At Alpha Wholesale, we focus on building long-term relationships by delivering the service, reliability, and support our customers can count on every day.

Yes, you can order HVAC supplies online 24/7 through alphawholesale.co.uk . Our online platform makes it easy to browse and purchase air conditioning, ventilation, refrigerant, and installation products whenever it suits you.

Customers can also access live stock information, account features, and order tracking through their online account.

Our office and trade counter are open Monday to Friday, 7:30am to 5:00pm, helping contractors access HVAC supplies early in the working day.

Orders placed online before 5pm are eligible for next day delivery.

Our website remains available 24/7, giving customers the flexibility to place orders, check stock availability, manage accounts, and access order information at any time.

You can contact the Alpha Wholesale team by phone on 01622 831836 or by email at sales@alphawholesale.co.uk.

As a customer-focused HVAC supplier, we pride ourselves on providing responsive, knowledgeable, and reliable support to help customers with product enquiries, quotations, orders, delivery updates, and technical assistance.

Yes, customers can place and manage orders online through their Alpha Wholesale account.

Our online platform allows you to track orders in real time, view delivery updates, access order history, and manage account information quickly and conveniently.

You can also access order tracking and delivery information to stay updated throughout the delivery process.

A valid company F-Gas certificate is required to purchase refrigerant and air conditioning units .

However, you do not need an F-Gas certificate to purchase general air conditioning, ventilation, and installation materials through our website.

If an item is temporarily out of stock or on back order, our team will keep you informed throughout the process.

Where possible, we will suggest suitable alternatives, provide estimated lead times, and work closely with you to minimise delays.

Yes, most HVAC materials can be purchased without opening an account.

However, air conditioning units and refrigerant products require a valid company F-Gas certificate before purchase.

We recommend registering for an account to access additional features and a smoother ordering experience. Account holders can benefit from order tracking, order history, invoice access, real-time stock visibility, and account-specific pricing and support.

Please note that cash account orders may be paused on occasion. Please contact the team for further information.

Yes, many of our HVAC products are available for same-day dispatch, helping contractors and businesses receive materials quickly and minimise delays on site.

Orders placed within the required cut-off times are processed efficiently by our warehouse and logistics team to support fast turnaround times.

If you urgently require materials, we can help arrange fast collection options or Dedicated Delivery services to get products to site as quickly as possible.

We understand the challenges of working on restricted-access and time-sensitive sites.

Our team can coordinate timed deliveries to suit your schedule and help ensure materials arrive when and where they are needed.

Yes, Alpha Wholesale offers next day delivery on HVAC supplies across the UK, including air conditioning systems, ventilation products, refrigerants, and installation materials, when you order by 5pm, helping contractors keep projects moving, without delays.

Our delivery service is designed to support contractors who need reliable and efficient supply solutions to keep projects running on schedule and minimise downtime.

Our delivery service is built around reliability, communication, and flexibility.

Customers can benefit from order tracking, proof of delivery, and regular updates throughout the delivery process.

We understand how important dependable logistics are within the HVAC industry and work hard to ensure products arrive safely, accurately, and on time.

We offer a range of delivery solutions to support different project requirements, including:

• Eco Delivery - a cost-effective delivery option
• Premium Timed Delivery - for scheduled and priority deliveries
• Dedicated Delivery - direct delivery services for urgent or sensitive orders
• Click & Collect - convenient collection from 7.30am-8pm from our trade counter

Our flexible logistics services help contractors receive HVAC materials safely, efficiently, and on schedule.

Yes, we regularly support urgent delivery requirements through our Premium and Dedicated Delivery services.

Our team works closely with customers to provide fast and dependable delivery solutions for time-critical HVAC and air conditioning projects.

Yes, we provide specialist HVAC delivery services across London, including timed and early-morning delivery options.

We understand the challenges of working within busy urban environments and restricted-access locations, helping ensure deliveries arrive smoothly and on time.

Yes, early morning delivery options are available for contractors and businesses that require materials delivered before work begins on site.

Please speak to our team to discuss availability and delivery requirements.

Yes, Alpha Wholesale provides real-time tracking on deliveries, giving customers clear visibility from dispatch through to arrival.

Customers can log in to their online account to access delivery updates, estimated arrival times, proof of delivery, and order status information.

Our tracking system helps contractors and businesses plan installations more efficiently, stay informed throughout the delivery process, and reduce unnecessary delays on site.

Eco Delivery is our environmentally conscious delivery option designed to help reduce carbon emissions by improving route efficiency and delivery planning.

This service provides customers with a cost-effective and reliable delivery solution while supporting more sustainable logistics practices across the HVAC industry.

Premium Delivery is a next-day timed delivery service designed for contractors who require materials delivered within a specific timeframe.

This option is ideal for projects with strict schedules, restricted site access, or early-start installations where delivery timing is essential.

Dedicated Delivery is a flexible delivery solution tailored to urgent, large-scale, or time-sensitive HVAC projects.

This service offers direct-to-site deliveries, scheduled delivery times, and out-of-hours options to help ensure equipment and materials arrive exactly when required.

Yes, Alpha Wholesale offers same-day Click & Collect on HVAC supplies when orders are placed before 4pm.

This service is ideal for urgent requirements, allowing customers to order products online and collect them quickly from our Head Office in Five Oak Green, Tonbridge, Kent TN12 6QU.

Collections are available Monday to Friday between 7:30am and 8:00pm, providing added flexibility for contractors and businesses working to tight schedules.

Yes, all deliveries include proof of delivery, helping customers track and verify orders with confidence.

Delivery information and tracking updates can be accessed through our online portal.

Yes, customers receive delivery notifications and updates throughout the delivery process, helping provide greater visibility and transparency from dispatch through to arrival.

We stock a wide range of HVAC products , supporting both residential and commercial installations across the UK.

Our product range includes air conditioning systems, ventilation equipment, ducting, insulation, copper tube, pumps, refrigerants, tools, and installation materials.

As a specialist HVAC wholesaler, we aim to provide contractors with reliable access to the products they need for installation, maintenance, and repair projects.

We supply a range of trusted HVAC brands known for quality, reliability, and performance across the industry.

• Lawton copper tube
• Armacell insulation
• Daikin air conditioning systems
• DUCO MVHR ventilation systems
• Aspen Pumps
• Javac HVAC tools
• Guil lifting equipment

We carefully select products and brands that meet the demands of professional HVAC contractors and support efficient, reliable installations.

We work closely with trusted manufacturers and established HVAC brands, including Daikin , DUCO , and many others known for reliability and performance.

By supplying recognised industry brands and quality-tested products, we help customers source HVAC solutions for both residential and commercial projects.

Yes, we supply a range of Daikin air conditioning systems , including solutions suitable for residential, commercial, and larger-scale HVAC applications.

Products can be ordered online, by email at sales@alphawholesale.co.uk , or by phone on 01622 831836 .

Yes, Alpha Wholesale is a trusted supplier of Daikin air conditioning systems and accessories across the UK.

Our team can provide guidance on selecting suitable Daikin products for a wide range of HVAC and air conditioning projects.

Yes, we supply a range of Aspen Pumps , including condensate pump solutions designed for air conditioning systems and HVAC installations.

We supply a range of professional Javac HVAC tools , including gauges, vacuum pumps, testing equipment, and installation tools designed for professional HVAC engineers and contractors.

Alpha is the UK supplier for Guil lifting equipment to support safe and efficient HVAC installations.

These lifting solutions are designed to help contractors move and position HVAC equipment safely on site, supporting smoother installation processes and improved site safety.

Yes, we supply a range of residential ventilation solutions, including DUCO MVHR systems , ducting, grilles, controls, and ventilation accessories.

Our ventilation products are designed to support energy-efficient residential projects, improve indoor air quality, and help contractors meet current UK building regulations and ventilation standards.

Yes, we support bulk ordering for contractors, commercial projects, and businesses requiring larger quantities of HVAC products and installation materials.

Our team can help with product availability, project scheduling, logistics planning, and competitive pricing to support efficient delivery across both small and large-scale HVAC projects.

Yes, we provide access to a wide range of HVAC systems and installation products , helping contractors source everything required for air conditioning, ventilation, and associated HVAC projects.

From equipment and installation materials to tools, refrigerants, and accessories, we aim to provide a convenient and reliable supply solution supported by expert customer service and logistics support.

Yes, the products supplied by Alpha Wholesale are sourced from recognised manufacturers and are designed to meet relevant UK industry standards and regulations where applicable.

We work with trusted brands and suppliers to help ensure customers have access to reliable, compliant HVAC products suitable for professional installation and use.

Yes, in many cases we can help source non-stock or special-order items through our established supplier network.

Our team will work closely with you to identify suitable products, confirm lead times, and arrange collection or delivery wherever possible to help minimise project delays.

Yes, we supply a range of refrigerants , alongside nitrogen, oxygen, reclaim cylinders, and receiver cylinders to support a wide range of HVAC and air conditioning applications.

Our refrigerant range is available to qualified contractors and businesses requiring reliable access to essential HVAC gases and related products.

Yes, qualified contractors can purchase refrigerant online through our website once a valid company F-Gas certificate has been provided and approved.

Our online platform makes it easy for eligible customers to browse refrigerant products, place orders, and manage purchases efficiently.

Customers with an active credit account and a valid company F-Gas certificate are able to purchase refrigerant from Alpha Wholesale.

Orders can be placed online, by email at sales@alphawholesale.co.uk, or by phone on 01622 831836 .

If you need assistance with account setup or F-Gas verification, our team will be happy to help guide you through the process.

Information about our cylinder management process, returns, and responsibilities can be found in our Cylinder Policy .

The policy outlines important guidance relating to cylinder handling, returns, and account management to help customers manage refrigerant cylinders efficiently and responsibly.

Our online account system allows customers to monitor cylinder activity, manage returns, and keep track of refrigerant cylinder records in one convenient place.

Customers can log in to their account to view cylinder information and arrange returns quickly and efficiently.

To access these features, you can register for an online account .

R32 and R410A are refrigerants commonly used in air conditioning and heat pump systems.

R32 is the newer refrigerant option and is becoming increasingly popular in modern HVAC systems due to its improved energy efficiency and lower environmental impact compared to R410A.

Many newer air conditioning systems are now designed to operate with R32 refrigerant, making it the preferred option for many new installations and replacement systems.

We supply HVAC products to contractors, engineers, installers, facilities teams, and businesses across the UK.

Our products and services support a wide range of residential, commercial, and industrial projects, including air conditioning installations, ventilation systems, maintenance work, refurbishments, and large-scale HVAC developments.

Whether you’re an independent contractor or managing a larger project, we aim to provide reliable access to quality HVAC products, dependable delivery services, and responsive customer support.

Yes, businesses and contractors can apply for a trade account with Alpha Wholesale to access a more convenient and flexible ordering experience.

Trade account customers can benefit from flexible payment terms, streamlined ordering, account management features, and access to a wide range of HVAC and air conditioning products.

To apply, please visit our Credit Account Application page or contact our team on 01622 831836 for assistance.

Yes, Alpha Wholesale offers a rewards programme for eligible customers purchasing HVAC products and installation materials.

Our rewards programme is designed to provide added value to contractors and businesses through loyalty benefits and long-term customer support.

You can learn more about the programme on our Alpha Rewards page.

Yes, our team is available to support customers with product sourcing, quotations, pricing, order management, and project requirements.

We aim to build strong working relationships with our customers and provide responsive support to help keep projects running smoothly and efficiently.

Yes, sole traders are welcome to apply for an account with Alpha Wholesale.

During the application process, you will be asked to provide business and personal information required for account setup and verification.

If you need any assistance with the application process, our team will be happy to help.

We support HVAC contractors with reliable product availability, responsive customer service, and fast nationwide delivery designed to keep projects moving efficiently.

Our experienced team can assist with product sourcing, quotations, delivery coordination, and general project support, helping contractors reduce downtime and maintain productivity on site.

From day-to-day supplies to urgent requirements, we aim to provide dependable support that helps customers complete installations, maintenance work, and large-scale projects with confidence.

Yes, we regularly support large-scale HVAC projects across residential, commercial, and industrial sectors.

Our team can assist with product supply, bulk ordering, delivery scheduling, and logistics coordination to help ensure materials arrive when and where they are needed.

We understand the demands of larger projects and work closely with contractors and businesses to provide reliable supply support throughout every stage of the project.

Yes, our experienced team can help customers choose suitable HVAC products for a wide range of residential, commercial, and industrial applications.

Whether you need support selecting air conditioning systems, ventilation equipment, refrigerants, tools, or installation materials, we can provide practical guidance based on your project requirements, product compatibility, and system performance needs.

We aim to make the ordering process straightforward by helping customers source reliable products efficiently and with confidence.

Alpha Wholesale has been supporting HVAC contractors and businesses since 1984, supplying air conditioning, ventilation, refrigerant, and installation products across the UK.

With decades of industry experience, we understand the demands of HVAC projects and work hard to provide quality products, responsive customer support, and reliable delivery services that customers can trust.

You can learn more about our history, values, and company background on our About Us page.

Creating an online account with Alpha Wholesale gives you access to a range of features designed to make ordering, account management, and delivery tracking quicker and more convenient.

Account holders can benefit from:

• Online ordering and order management
• Real-time stock visibility
• Order tracking and delivery updates
• Proof of delivery (POD) access
• Invoice and order history access
• Cylinder management tools
• Saved product lists and favourites
• Multiple delivery addresses and contact management

Our website is designed to help contractors and businesses manage orders more efficiently and keep projects organised in one convenient place.

Your online account gives you access to a wide range of account management features designed to simplify ordering and day-to-day administration.

Customers can:

• Place and manage orders online
• Track deliveries and view PODs
• Access invoices and order history
• Save favourite products
• Create and manage product lists for future projects
• Manage delivery addresses and site contacts
• Monitor and manage refrigerant cylinders
• View live stock availability

These features are designed to provide greater flexibility, visibility, and control for contractors and businesses managing ongoing HVAC projects.

Yes, you can visit our Learning Hub to explore blog articles, industry updates, product information, and helpful guidance for HVAC contractors and businesses.

Our Learning Hub includes practical tips, new product announcements, company updates, and insights into changes affecting the HVAC and air conditioning industry.

Yes, you can apply for a credit account online through our Credit Account Application page.

Once your application has been submitted, a member of our team will review the details and contact you to discuss the next steps.

Information about returns, eligibility, and the returns process can be found on our Returns Policy page.

If you need assistance with a return or have questions about a specific order, our customer support team will be happy to help guide you through the process.

We support sustainable HVAC solutions by supplying energy-efficient air conditioning, ventilation, and heating products designed to help improve system performance and reduce energy consumption.

Our product range includes solutions such as DUCO MVHR ventilation systems and Daikin air conditioning systems , which are designed to support improved indoor air quality, energy efficiency, and modern building requirements.

We continue to work with trusted manufacturers and suppliers to provide customers with HVAC products that support more efficient and environmentally conscious installations.