Fast Delivery to Your Door
DELIVERY OPTIONS
* Our delivery timeframes are calculated based on live statistics and may fluctuate with demand. Occasionally, deliveries might arrive after the specified window, but you will always be notified in advance.
Additional charges may apply based on the items and your location. For more details, please refer to our Zone Information.
DELIVERY TRACKING
Track your deliveries in real time with Alpha’s enhanced delivery tracking service. Designed for both commercial and residential projects, our live tracking ensures you stay informed, minimise downtime, and deliver an exceptional experience to your clients.
How Does it Work?
Benefits of Alpha Delivery Tracking
💚 Track your orders in real-time - no more guesswork or wasted hours waiting.
💚 Track the live timeline of your deliveries in ‘My Account’ on the online Alpha portal (see what this looks like below).
💚 Accurate ETAs, alerts and notifications direct to your preferred device when there are any changes or updates to the status of your shipment.
💚 Choose from SMS and/or email updates (you can opt out anytime in your account preferences)
💚 Proof of delivery photos and signatures so you have assurance your goods have arrived!
London Site Delivery,
Done Right
At Alpha Wholesale, we are London delivery experts, trusted by contractors who rely on timely, reliable service within the capital. We understand the unique challenges of London’s delivery restrictions, which is why we specialise in early-morning site deliveries to help you avoid congestion and meet strict project schedules. Our dedicated team ensures your materials arrive safely and on time, wherever your site may be across Greater London.
Frequently Asked Questions
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Where do you deliver to?
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We deliver throughout the UK to both commercial and residential addresses. If you’re unsure whether we can deliver to your location, please check out our 'Zone Information' page or contact our team for confirmation.
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Which delivery option is best for me?
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When placing your order, you can choose from either Eco Delivery or Premium Delivery services at the checkout. For our Dedicated Delivery services, please contact us directly. For more information, see the specific delivery type pages.
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How do I track my order after it’s been dispatched?
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Once your order leaves our warehouse, you’ll receive a tracking link. Use this link to monitor your delivery’s real-time location and view your order’s estimated arrival time.
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What information can I see in my delivery tracking?
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To track your delivery, go to ‘Order Tracking & History’ in the Alpha Advanced Portal and click ‘Track’ next to your order. You’ll see live updates for every stage, from order placement to delivery, so you always know where your shipment is.
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Will I receive notifications about my delivery status?
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If you have enabled SMS and email updates in the Alpha Advanced portal, you’ll receive notifications and updates throughout the delivery process, keeping you informed from dispatch to arrival on site.
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What should I do if my delivery is delayed or I need to reschedule?
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If your delivery is delayed or if you need to change the delivery time, please contact our customer service team as soon as possible for assistance on 01622 831836.
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Can I track multiple orders at the same time?
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Yes! If you have several active orders, simply select 'Track' next to each corresponding order in the Alpha Advanced Portal to view its status. Each order has its own unique tracking link and timeline so you can monitor them individually.
Have you Tried our Click & Collect Service?
Collect Monday - Friday 6:30–20:00 from Tonbridge, Kent TN12 6QU. Book via our website, email sales@alphawholesale.co.uk, or call 01622 831836.